【Success Story】Standardizing MEAN WELL Open Frame Power Supply Supports Customer Laboratory Robots
Viewers : 136
Date: 6/5/2024
By: Harland Chen
Harland.chen@meanwellusa.com
By: Harland Chen
Harland.chen@meanwellusa.com
Industry: Automation Machinery
Application: Laboratory Automation Robots
Power Solution: EPP-400 Open Frame Power Supply
CUSTOMER PAIN POINT:
A leading Automation provider to the global manufacturing industry, faced persistent challenges with their current suppliers, particularly regarding quality issues and technical service, approached MEAN WELL for streamlined power solution. These setbacks rippled through their production lines, hindering their ability to meet manufacturing objective, and causing potential disruptions in operations. Amidst this struggle, they sought a reliable partner capable of providing timely deliveries and customized solutions to address specific needs.
Application: Laboratory Automation Robots
Power Solution: EPP-400 Open Frame Power Supply
CUSTOMER PAIN POINT:
A leading Automation provider to the global manufacturing industry, faced persistent challenges with their current suppliers, particularly regarding quality issues and technical service, approached MEAN WELL for streamlined power solution. These setbacks rippled through their production lines, hindering their ability to meet manufacturing objective, and causing potential disruptions in operations. Amidst this struggle, they sought a reliable partner capable of providing timely deliveries and customized solutions to address specific needs.
POWER SOLUTION:
MEAN WELL swiftly initiated the customization process, understanding the criticality of providing robust power supplies for lab automation robotics. Their robot has a dump resistor that provides a current path during the robot’s downward vertical motion, which turns on at 54VDC and off at 52VDC. Through close collaboration with the customer, MEAN WELL finalized modification on EPP-400-48 unit to guarantee a minimum over-voltage protection of 56V. This tailored solution not only addressed the immediate challenges but also provided a foundation for enhanced reliability and performance in lab automation environment.
Moreover, MEAN WELL has addressed a key customer concern regarding the lead time of their power supplies through the introduction of a lead time guarantee program. This initiative ensures timely delivery of open frame power supplies, providing reassurance to customers. The Value-Add Center of MEAN WELL POWER SOLUTIONS(MWPS) has been instrumental in elevating the connectivity and functionality of these power supplies. With top-of-the-line technology and skilled engineers, the MWPS has formed close collaboration with customers to customize products to their exact specifications.
CONCLUSION:
MEAN WELL not only resolved immediate issues but also enhanced performance in lab automation environments with tailored power solutions and streamlined deliveries. By fostering open communication and collaboration, MEAN WELL reaffirmed its commitment to customer satisfaction and partnership. This ensures the automation provider can now proceed confidently with their manufacturing objectives, knowing they have a dependable partner supporting their operations.
MEAN WELL not only resolved immediate issues but also enhanced performance in lab automation environments with tailored power solutions and streamlined deliveries. By fostering open communication and collaboration, MEAN WELL reaffirmed its commitment to customer satisfaction and partnership. This ensures the automation provider can now proceed confidently with their manufacturing objectives, knowing they have a dependable partner supporting their operations.